IT Works  
LAP Technologies, a division of Laser Action Plus, Inc.  

Introducing our IT Works™ service plans for managed network services. View the comparison chart below and choose a plan that's right for you. Don't see a plan that will meet your needs? Let LAP Technologies customize a plan that's right for your business, budget and infrastructure.

IT Works™ Service Plan Comparison Chart
 Description Basic Professional All Inclusive
Monthly Cost Per PC $5 $10  
Per Server $50 $100  
 On-site Scheduling of a Technician 2-3 days Within 24hrs Same Day
 Labor Rate Normal Business hrs.   $80 per Hour $40 per ˝ Hour  
"Overtime" hrs.   $100 $80  
 Remote Access Technical Support n/a $20 per 15 min. Included
 Free Server Support Incidents 1 per year 2 per Server Unlimited
 Free On-site Desktop Support Incidents 3 per year 1 per PC Unlimited
 Proactive Maintenance Regiment   Included Included
 24-7 Remote Server Monitoring
      •  Server stability and performance
      •  Analysis of unusual events
      •  Daily back up monitoring
  Included Included
 Monitor Virus Definition Updates   Included Included
 Windows Security Update Mgmt.   Included Included
 User Administration   Included Included
 Monitor Nightly Backups   Included Included
 Totally Free Backup Resolution   Included Included
 Quarterly Review & Planning Meeting     Included
 Creation of Custom Acceptable Use Policy     Included
 Unlimited Software Upgrades*     Included
 Installation of New Hardware & Software     Included
 Vendor Liaison     Included
 Shopping and Ordering Warranty Parts*     Included
 100% No-Hassle Guarantee     Included
  *Labor only; all hardware and software costs will be additional.
**Incident is defined as a 2 hour block of time for issue resolution.

LAP Technologies,
1228 SW 15th Avenue - Ocala, FL 34474
Tel: 352-622-1786 - Fax: 352-867-1404, email:
  Copyright 2007 Laser Action Plus, inc.   Logos are registered  trademarks of their respective owners